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Klinik Dr. Maul GmbH Ingolstadt

Complaint management

Structured complaint management was introduced: Yes

http://www.klinik-dr-maul.de
Written concept exists: Yes

http://www.klinik-dr-maul.de
Handling of oral complaints is regulated: Yes

http://www.klinik-dr-maul.de
Handling of written complaints is regulated: Yes

http://www.klinik-dr-maul.de
Time targets for acknowledgement are defined: Yes

http://www.klinik-dr-maul.de
Explanations

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Contact persons

Michaela Elsner

Verwaltungsangestellte

Östliche Ringstraße 4
85049 Ingolstadt

Phone: 0841 -9358-331
Fax: 0841-9358-311
Mail: ed.luam-rd-kinilk@suahneknark

Alexandra Kammerer

Verwaltungsangestellte

Östliche Ringstraße 4
85049 Ingolstadt

Phone: 0841 -9358-334
Fax: 0841-9358-311
Mail: ed.luam-rd-kinilk@suahneknark

Explanations

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Advocates

Johanna Resch-Schachten

Patientenfürsprecherin

Östliche Ringstraße 4
85049 Ingolstadt

Phone: 0841 -9358-0
Fax: 0841-9358-311
Mail: ed.luam-rd-kinilk@suahneknark

Anonymous input options exist: Yes
Website of the contact form

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Patient surveys were conducted: Yes
Website for the patient survey

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Referral surveys were conducted: Yes
Website for the referrer survey

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