Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Bettina Hahne
Leiterin Qualitätsmanagement
Rheinstraße 2
66113 Saarbrücken
Phone:
0681
-406-2898
Fax: 0681-406-2909
Mail:
ed.mukinilksatirac@tnemeganamedrewhcseb
Victoria Louia
Mitarbeiterin Qualitätsmanagement
Rheinstraße 2
66113 Saarbrücken
Phone:
0681
-406-4502
Mail:
ed.mukinilksatirac@aiuol.v
Explanations
https://www.caritasklinikum.de/seelsorge-soziale-dienste/patientenfuersprecher/patientenfuersprecher-st.-theresia-
Advocates
Gisela Wittmann
ehrenamtliche Patientenfürsprecherin
Rheinstraße 2
66113 Saarbrücken
Phone:
0681
-406-2856
Mail:
ed.mukinilksatirac@nirehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |