Complaint management
| Structured complaint management was introduced: Yes |
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| Written concept exists: Yes |
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| Handling of oral complaints is regulated: Yes |
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| Handling of written complaints is regulated: Yes |
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| Time targets for acknowledgement are defined: Yes |
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Explanations
Contact persons
Marita Schneider
Sekretariat der Geschäftsführung
Phone:
02151
-334-3551
Fax: 02151-334-3680
Mail:
ed.renaixela@redienhcs.atiram
Explanations
Advocates
Gabriela Andriessen
Patientenfürsprecher
Phone:
02151
-334-3360
Fax: 02151-334-3680
Mail:
ed.renaixela@nesseirdna.g
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Anonymous input options exist: Yes Website of the contact form über die Meinungskarte bzw. online auf den verschiedenen Plattformen wie z.B. Weisse Liste, Klinikbewertungen oder Google |
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Patient surveys were conducted: Yes Website for the patient survey Kontinuierlichen Patientenbefragung mittels "Meinungskarten". |
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Referral surveys were conducted: Yes Im Rahmen des Alexianer Darmkrebszentrums Krefeld |