Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Astrid Day
Qualitätsmanagement
Dr.Kaufmann-Str. 2
67098 Bad Dürkheim
Phone:
06322
-607-6247
Fax: 06322-607-509
Mail:
ed.nessinokaid@yad.dirtsa
Advocates
Waltraut Estelmann
Patientenfürsprecherin
Dr.Kaufmann-Str. 2
67098 Bad Dürkheim
Phone:
06322
-607-6640
Fax: 06322-607-509
Mail:
ed.nessinokaid@weud-suahneknark
|
Anonymous input options exist: Yes Briefkästen in den Abteilungen |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |