Complaint management
| Structured complaint management was introduced: Yes |
|
innerhalb des Klinikverbundes - Beschwerdemanagement etabliert |
| Written concept exists: Yes |
|
innerhalb des Klinikverbundes - Beschwerdemanagement etabliert |
| Handling of oral complaints is regulated: Yes |
|
innerhalb des Klinikverbundes - Beschwerdemanagement etabliert |
| Handling of written complaints is regulated: Yes |
|
innerhalb des Klinikverbundes - Beschwerdemanagement etabliert |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Kristina Nentwich
Qualitätsmanagementbeauftragte
Werner-von-Siemens-Straße 7
95478 Kemnath
Phone:
0961
-303-12612
Fax: 0961-303-12004
Mail:
ga.onk@hciwtnen.anitsirk
Advocates
Roswitha Kuriczak
Patientenfürsprecherin
Werner-von-Siemens-Straße 7
95478 Kemnath
Phone:
09642
-706-71120
Mail:
ga.onk@ofnimek
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |