Complaint management
| Structured complaint management was introduced: Yes |
|
innerhalb des Klinikverbundes - Beschwerdemanagement etabliert |
| Written concept exists: Yes |
|
innerhalb des Klinikverbundes - Beschwerdemanagement etabliert |
| Handling of oral complaints is regulated: Yes |
|
innerhalb des Klinikverbundes - Beschwerdemanagement etabliert |
| Handling of written complaints is regulated: Yes |
|
innerhalb des Klinikverbundes - Beschwerdemanagement etabliert |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Alexander Vetter
Assistenz der Krankenhausleitung
Werner-von-Siemens-Straße 7
95478 Kemnath
Phone:
09631
-87-30262
Fax: 09631-87-30119
Mail:
ga.zlafprebodron-nekinilk@rettev.rednaxela
Advocates
Roswitha Kuriczak
Patientenfürsprecherin
Werner-von-Siemens-Straße 7
95478 Kemnath
Phone:
09642
-706-71309
Mail:
ga.onk@ofnimek
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |