Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Explanations
Vertretungsregelungen bestehen
Contact persons
Alexandra Thedieck
Mitarbeiterin in der Öffentlichkeitsarbeit
Klosterstraße 31
59555 Lippstadt
Phone:
02941
-758-0
Fax: 02941-758-61000
Mail:
ed.latipsoh-stiekgitlafierd@ofni
Advocates
Josef Bielstein
Ehrenamtlicher Patientenfürsprecher
Klosterstraße 31
59555 Lippstadt
Phone:
02941
-758-0
Fax: 02941-758-61000
Mail:
ed.latipsoh-stiekgitlafierd@rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form unter Servicedateien Lob und Kritik anwählen |
|
Patient surveys were conducted: Yes Website for the patient survey kontinuierliche Abfrage während des Aufenhaltes |
| Referral surveys were conducted: No |