To the hospital’s home page

AMEOS Klinikum Osterholz-Scharmbeck

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sven Helliger

Pflegedirektor mit QMB Funktion

Phone: 0421 -4289-224
Fax: 0421-4289-332
Mail: ed.soema.nemerb@dz.lehs

Advocates

Günther Czemper

Patientenfürsprecher

Phone: 0049 -0176-61739192
Mail: ed.soema.krapregreub@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No