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Arberlandklinik Viechtach

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Julia Fischl

Assistentin des Vorstands

Karl-Gareis-Str. 31
94234 Viechtach

Phone: 09922 -997503-
Mail: ed.nekinilkdnalrebra@eukugtlvts

Advocates

Hedwig Edenhofer-Lang

Patientenfürsprecher

Karl-Gareis-Str. 31
94234 Viechtach

Phone: 09922 -99156-
Mail: ed.nekinilkdnalrebra@rehcerpsreuf

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes