Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
|
14 Tage |
Contact persons
Anja Beschle
Lob- und Beschwerdemanagement
Eibinger Str. 9
65385 Rüdesheim
Phone:
06722
-490-969
Mail:
ed.uagniehr-ohoj@elhcseba
Hans-Peter Klier
Qualitätsbeauftragter
Eibinger Str. 9
65385 Rüdesheim
Phone:
06722
-490-295
Fax: 06722-490-666
Mail:
ed.uagniehr-ohoj@reilkh
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Jährliche Patientenbefragung durch ein externes Institut. |
|
Referral surveys were conducted: No Jährlich werden zudem alle Fach- und Hausarztpraxen zu gemeinsamen Dialoggesprächen im Einzugsgebiet besucht. |