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Augenklinik Herzog Carl Theodor

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Andrea Brandemann

Qualitätsmanagementbeauftragte


80335 München

Phone: 089 -126005-0
Mail: ed.nehcneum-kinilknegua@ofni

Advocates

Kai Raithel

Patientenfürsprecher


80335 München

Phone: 089 -126005-0
Mail: ed.nehcneum-kinilknegua@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No