Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Stefan Streit

Leiter externe Kommunikation

Marktstraße 50
94110 Wegscheid

Phone: 08541 -206342-
Mail: ed.uassap-eg@tiertss

Advocates

Hans-Peter Sedlmaier

ehemaliger Ärztlicher Leiter

Marktstraße 50
94110 Wegscheid

Phone: 08592 -8800-
Mail: ed.diehcsgew-suahneknark@gnafpme

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes