Complaint management

Structured complaint management was introduced: Yes

Regelmäßige quartalsbezogene systematische Auswertung

Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Holger Frank

Servicestelle Feedback

Krankenhausstraße 5
91781 Weißenburg

Phone: 0981 -4653-2012
Mail: ed.rfm-nekinilkskrizeb@kcabdeef

Advocates

Carola Ruh

Patientenfürsprecherin

Krankenhausstraße 5
91781 Weißenburg

Phone: 0151 -11639494-
Mail: ed.rfm-nekinilkskrizeb@hur.alorac

Anonymous input options exist: No
Patient surveys were conducted: Yes

Regelmäßige kennzahlenorientierte Auswertung

Referral surveys were conducted: Yes