Psychiatrische Tagesklinik mit Institutsambulanz Weißenburg

Complaint management

Structured complaint management was introduced: Yes

Regelmäßige quartalsbezogene systematische Auswertung

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Holger Frank

Servicestelle Feedback

Krankenhausstraße 5
91781 Weißenburg

Carola Ruh

Patientenfürsprecherin

Krankenhausstraße 5
91781 Weißenburg

Anonymous input options exist: No

Patient surveys were conducted: Yes

Regelmäßige kennzahlenorientierte Auswertung

Referral surveys were conducted: Yes