Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
Ansprechpartner ist das Qualitätsmanagement |
| Handling of oral complaints is regulated: Yes |
|
Ansprechpartner ist das Qualitätsmanagement |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Marcel Debray
Qualitäts- und Risikomanagement
Kunibertskloster
50668 Köln
Phone:
0221
-1629-1070
Mail:
ed.nennitillec@neiram-hk.ofni
Advocates
Lorenz Auweiler
Patientenfürsprecher
Kunibertskloster
50668 Köln
Phone:
0221
-1629-1250
Mail:
ed.nennitillec@reliewua.znerol
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |