Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Cornelia Siegmann
Wahlleistungsmanagerin
Vogelsang 105
34346 Hann. Münden
Phone:
05541
-996-151
Fax: 05541-996-392
Mail:
ed.eumhk@nnamgeis.c
Advocates
Jutta Herbst
stellvertretende Patientenfürsprecherin
Vogelsang 105
34346 Hann. Münden
Phone:
05541
-996-685
Mail:
ed.enilno-t@tsbreh.j.f
Gudrun Franz
Ehrenamtliche
Vogelsang 105
34346 Hann. Münden
Phone:
05541
-996-685
Fax: 05541-996-392
Mail:
ed.eumhk@rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |