Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Chris Janina Weiß
Sachbearbeiterin Beschwerdemanagement
Phone:
0581
-83-1010
Fax: 0581-83-1014
Mail:
ed.tiehdnuseg-soileh@nezleu.tnemeganamedrewhcseb
Advocates
Patricia Hinrichs
Patientenfürsprecherin
Phone:
0581
-83-0
Mail:
ed.xmg@nezleu-rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |