Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Gudrun Gatz
Qualitätsmanagerin
Auenweg 36
06847 Dessau-Roßlau
Phone:
0340
-5569-220
Fax: 0340-5569-222272
Mail:
ed.renaixela@ztag.g
Advocates
D. B.
Patientenfürsprecher
Auenweg 36
06847 Dessau-Roßlau
Phone:
0340
-5569-178
Mail:
ed.renaixela@uassed.hpesoj
|
Anonymous input options exist: Yes Website of the contact form je ein Briefkasten auf allen Stationen, Eingabeoberfläche auf Internetseite |
| Patient surveys were conducted: Yes |
|
Referral surveys were conducted: No Einweiserbefragungen wurden nicht durchgeführt. |