Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Anna Schreiber
Beschwerdemanagement
Phone:
05351
-14-6201
Fax: 05351-14-8001
Mail:
ed.tiehdnuseg-soileh@tairaterkes.eh
Marlena Schiele
Beschwerdemanagement
Phone:
05351
-14-6201
Fax: 05351-14-8001
Mail:
ed.tiehdnuseg-soileh@eleihcs.anelram
Advocates
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey |
| Referral surveys were conducted: Yes |