Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Christian Sorgenfrei
Beschwerdemanager
Geiselgasteigstraße 203
81545 München
Phone:
089
-642723-0
Fax: 089-642723-95
Mail:
ed.egiawhcsretnem-kinilk@ofni
Explanations
Regelmäßig finden Treffen der Patientenfürsprecher mit den PatientInnen statt, um Verbesserungsvorschläge aufzugreifen und nach gemeinsamen Lösungen zu suchen.
Advocates
Rotation Milieutherapeutische Mitarbeiter
Patientenfürsprecher
Geiselgasteigstraße 203
81545 München
Phone:
089
-642723-0
Fax: 089-642723-95
Mail:
ed.egiawhcsretnem-kinilk@ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |