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Psychiatrische Tagesklinik Bad Vilbel

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sabrina Hoffmann

Medizinische Dokumentarin

Frankfurter Straße Eingang Kasseler Straße
61118 Bad Vilbel

Phone: 06031 -89-4312
Fax: 06031-89-4385
Mail: ed.uarettew-z@nnamffoh.anirbas

Advocates

Edda Weber

Patientenfürsprecherin

Frankfurter Straße Eingang Kasseler Straße
61118 Bad Vilbel

Phone: 06035 -6535-
Mail: ed.enilno-@rebew.adde

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes