Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Hannes Aylin
Qualitätsmanagement
Ludwigstraße 37-39
61231 Bad Nauheim
Phone:
06032
-702-1229
Mail:
ed.uarettew-zg@sara.nilyA
Anja Baader
Qualitätsmanagement
Ludwigstraße 37-39
61231 Bad Nauheim
Phone:
06032
-706-3224
Fax: 060032-706-3013
Mail:
ed.uarettew-zg@redaab.ajna
Advocates
Steffen Hensel
Pateintenfürsprecher des Wetteraukreises für die GZW Diabetes-Klinik
Ludwigstraße 37-39
61231 Bad Nauheim
Phone:
0160
-4442047-
Mail:
ed.uarettew-zg@lesneh.neffets
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |