Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
VA Beschwerdemanagement |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Dickemann Sabine
Beschwerdemanagement
Luitpoldstraße 14
76870 Kandel
Phone:
07275
-71-1315
Mail:
moc.soipelksa@kitirkdnubol-lednak
Advocates
Gisela Nußbaumer
Patientenfürsprecherin
Luitpoldstraße 14
76870 Kandel
Phone:
0173
-8984349-
Mail:
moc.soipelksa@lednak
|
Anonymous input options exist: Yes Kann über Beschwerdebriefkästen erfolgen. |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |