LWL-Klinik Dortmund, Tagesklinik Allerstraße, Krisentagesklinik

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Verfahrensanweisung zum Umgang mit Kritik, Beschwerde, Fehlern und Verbesserungen, Stand: 2023-08-23

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Verankerung im Qualitätsmanagement

Yvonne Viertel

Qualitätsmanagement

Marsbruchstraße 179
44287 Dortmund

Yvonne Viertel

Qualitätsmanagement

Marsbruchstraße 179
44287 Dortmund

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: No