Complaint management
| Structured complaint management was introduced: Yes |
|
seit dem 01.07.2020 ist das Feedbackmanagement zentral für die Bearbeitung aller Feedbacks in den Häusern des Ortenau Klinikums zuständig. Es kommt ein zentrales Konzept zum Feedbackmanagement zur Anwendung. |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Nicole Wußler
QMB, Feedbackmanagement
Josef-Wurzler-Straße 7
77855 Achern
Phone:
0781
-472-4953
Fax: 0781-472-4902
Mail:
ed.mukinilk-uanetro@tnemeganamkcabdeef
Advocates
Uta Krübel-Hertig
Patientenfürsprecherin
Josef-Wurzler-Straße 7
77855 Achern
Phone:
07841
-700-2009
Mail:
ed.mukinilk-uanetro@hca.ehcarpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey Clinotel-Patientenbefragung. |
| Referral surveys were conducted: No |