Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Thekla Nichterlein
Geschäftsführerin
Herzogswalder Straße 1
09633 Halsbrücke
Phone:
035209
-27-701
Fax: 035209-27-799
Mail:
ed.frodzteh-aher@nielrethcin
Thekla Nichterlein
Geschäftsführerin
Herzogswalder Straße 1
09633 Halsbrücke
Phone:
035209
-27-701
Fax: 035209-27-799
Mail:
ed.frodzteh-aher@nielrethcin
Advocates
Thekla Nichterlein
Geschäftsführerin
Herzogswalder Straße 1
09633 Halsbrücke
Phone:
035209
-27-701
Fax: 035209-27-799
Mail:
ed.frodzteh-aher@nielrethcin
|
Anonymous input options exist: Yes Kummerkasten |
| Patient surveys were conducted: Yes |
|
Referral surveys were conducted: Yes strukturierter Prozess in Bearbeitung |