Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Babette Dietrich
Referentin der Geschäftsführung
Forststraße 45
14712 Rathenow
Phone:
03321
-42-1003
Fax: 03321-42-1500
Mail:
ed.nekinilk-dnallevah@hcirteid.ettebab
Advocates
Christa Braun
Patientenfürsprecherin
Forststraße 45
14712 Rathenow
Phone:
03385
-555-3019
Mail:
ed.nekinilk-dnallevah@nuarb.atsirhc
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
|
Referral surveys were conducted: Yes Website for the referrer survey |