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St. Johannisstift Ev. Krankenhaus Paderborn GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Lara Fels

Stabsstelle Projekt- und Qualitätmanagement


33054 Paderborn

Phone: 05251 -401-208
Mail: ed.tfitssinnahoj@slef.aral

Advocates

Ursula Drüppel

Grüne Damen


33054 Paderborn

Phone: 05251 -401-7845
Mail: ed.tfitssinnahoJ@leppeurD.alusrU

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes