St. Johannisstift Ev. Krankenhaus Paderborn gGmbH

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: No

Anita Carr

Assistenz der Organisatorsichen Betriebsstättenleitung

33054 Paderborn

Ursula Drüppel

Grüne Damen

33054 Paderborn

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: No