Paracelsus-Nordseeklinik Helgoland

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Margret Wiegmann

Lob- und Beschwerdemanagement

Invasorenpfad 1040
27498 Helgoland

Phone: 0511 -7794-0
Fax: 0511-7782-54
Mail: ed.dkp@kcabdeef

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: No