Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Zeitziel: 10 Tage; Beschwerdebearbeitung: max. 4 Wochen

Contact persons

Tim Herrmann

Beschwerdemanager

Trettachstraße 16
87561 Oberstdorf

Phone: 08323 -910-8381
Fax: 08323-910-808971
Mail: ed.ueaglla-dnubrevkinilk@nnamrreh.mit

Jeannine Hsain

Beschwerdemanagerin

Trettachstraße 16
87561 Oberstdorf

Phone: 08323 -910-8971
Fax: 08323-910-808971
Mail: ed.ueaglla-dnubrevkinilk@niash.eninnaej

Explanations

Sprechzeiten: Di. und Do. 9:00 - 12:00 Uhr; individuelle Gesprächstermine nach telefonischer Vereinbarung möglich


Advocates

Andreas Gröbl

Patientenfürsprecher

Trettachstraße 16
87561 Oberstdorf

Phone: 08323 -910-195
Mail: ed.ueaglla-dnubrevkinilk@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes