Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Hardy Zießler
Pflegedienstleiter
Strüth 24
91522 Ansbach
Phone:
0981
-840-0
Fax: 0981-840-0
Mail:
ed.oenokaid@relsseiz.ydrah
Advocates
Marion Laurenz
Patientenfürsprecherin
Strüth 24
91522 Ansbach
Phone:
0981
-840-0
Mail:
ed.kinilkuagnar@rehcerpsreufnetneitap
Luise Richter
Patientenfürsprecher
Strüth 24
91522 Ansbach
Phone:
0981
-840-0
Fax: 0981-840-2900
Mail:
ed.kinilkuagnar@rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |