Complaint management

Structured complaint management was introduced: Yes

Im Krankenhaus existiert ein schriftliches, verbindliches Konzept zum Beschwerdemanagement (Beschwerdestimulierung, Beschwerdeannahme, Beschwerdebearbeitung, Beschwerdeauswertung)

Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Arturo Junge

Betriebsleiter Elbe Klinikum Buxtehude

Am Krankenhaus 1
21614 Buxtehude

Phone: 04161 -703-2020
Mail: ed.nekinilkeble@egnuj.orutra

Explanations

Herr Hans-Hermann Kruck


Advocates

Hans-Hermann Kruck

PatientenfĂĽrsprecher

Am Krankenhaus 1
21614 Buxtehude

Phone: 04161 -703-2065
Mail: ed.nekinilkeble@kcurK.nnamreHsnaH

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes