Complaint management
| Structured complaint management was introduced: Yes |
|
Im Krankenhaus existiert ein schriftliches, verbindliches Konzept zum Beschwerdemanagement (Beschwerdestimulierung, Beschwerdeannahme, Beschwerdebearbeitung, Beschwerdeauswertung) |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Arturo Junge
Betriebsleiter Elbe Klinikum Buxtehude
Am Krankenhaus 1
21614 Buxtehude
Phone:
04161
-703-2020
Mail:
ed.nekinilkeble@egnuj.orutra
Explanations
Herr Hans-Hermann Kruck
Advocates
Hans-Hermann Kruck
Patientenfürsprecher
Am Krankenhaus 1
21614 Buxtehude
Phone:
04161
-703-2065
Mail:
ed.nekinilkeble@kcurK.nnamreHsnaH
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |