Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Simone Zehnder
Qualitätsmanagementbeauftragte
Schwenninger Straße 55
78628 Rottweil
Phone:
0741
-241-2668
Fax: 0741-24199-2668
Mail:
ed.HPvV@rednheZ.S
Chiara Stroscher
Qualitätsmanagementbeauftragte
Schwenninger Straße 55
78628 Rottweil
Phone:
0741
-241-3087
Fax: 0741-241-993087
Mail:
ed.HPvV@rehcsortS.C
Advocates
A. Foth
Patientenfürsprecher
Schwenninger Straße 55
78628 Rottweil
Phone:
0741
-241-2203
Mail:
ed.HPvV@retuaS.M
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |