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Klinik Vincentinum GmbH & Co. KG

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Christina Wiedemeyer

Unternehmensentwicklung

Franziskanergasse 12
86152 Augsburg

Phone: 0821 -3167-710
Fax: 0821-3167-229
Mail: ed.munitnecniv-kinilk@reyemedeiw.c

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

Permanente Patientenbefragung
Referral surveys were conducted: Yes

Einweiserbefragung im Rahmen der Zertifizierung des EndoProthetikZentrums