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Aschaffenburg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Elisabeth Kunkel

Stationsleitung

Ziegelbergstr. 5
63739 Aschaffenburg

Phone: 06021 -3017-140
Mail: moc.kinilkneuarf@ofni

Grazina Bromma

Stationsleitung

Ziegelbergstr. 5
63739 Aschaffenburg

Phone: 06021 -3017-140
Mail: moc.kinilkneuarf@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: No
Referral surveys were conducted: No