Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Paul Schneider
Geschäftsführer
41021 Mönchengladbach
Phone:
02161
-892-1001
Fax: 02161-892-1003
Mail:
ed.flihairam@tnemeganamedrewhcseb
Advocates
Sabine Groth
Patientenfürsprecherin
41021 Mönchengladbach
Phone:
02161
-892-3500
Mail:
ed.flihairam@rehcerpsreufnetneitap
Claudia Lehnen
Patientenfürsprecherin
41021 Mönchengladbach
Phone:
02161
-892-3500
Mail:
ed.flihairam@rehcerpsreufnetneitap
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Anonymous input options exist: Yes Website of the contact form
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Patient surveys were conducted: Yes
|
| Referral surveys were conducted: Yes |