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St. Elisabeth-Krankenhaus Dorsten

Complaint management

Structured complaint management was introduced: Yes

Im Krankenhaus ist ein strukturiertes Lob- und Beschwerdemanagement eingeführt.
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Susanne Gerling

Sekretariat der Krankenhausdirektion

Pfarrer-Wilhelm-Schmitz-Straße 1
46282 Dorsten

Phone: 02362 -29-50405
Mail: ed.nrkk@gnilreg.s

Advocates

Helene Harding

Ehrenamt

Pfarrer-Wilhelm-Schmitz-Straße 1
46282 Dorsten

Phone: 02362 -29-0
Mail: ed.nrkk@netsrod-rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes