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Asklepios Klinikum Uckermark GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Gunnar Feil

Qualitätsmanagement

Am Klinikum 1
16303 Schwedt/Oder

Phone: 03332 -53-3105
Fax: 03332-53-3109
Mail: moc.soipelksa@lief.g

Advocates

Karl-Heinz Schwellnus

Patientenfürsprecher

Am Klinikum 1
16303 Schwedt/Oder

Phone: 03332 -53-3106
Fax: 03332-53-3109
Mail: moc.soipelksa@TXEsunllewhcs.k

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes