Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Simon Steiff
Medizinischer Direktor
78011 Villingen-Schwenningen
Phone:
07721
-93-8300
Fax: 07721-93-98300
Mail:
ed.sv-kbs@ffiets.nomis
Advocates
Renate Bohrer
Patientenfürsprecherin
78011 Villingen-Schwenningen
Phone:
07721
-93-4381
Fax: 07721-93-94381
Mail:
ed.sv-kbs@rerhob.etaner
Susanne Dieckmann
Patientenfürsprecherin
78011 Villingen-Schwenningen
Phone:
07721
-93-4380
Fax: 07721-93-94380
Mail:
ed.sv-kbs@nnamkeid.ennasus
Isolde Weißhaar
Patientenfürsprecherin
78011 Villingen-Schwenningen
Phone:
07721
-93-4382
Fax: 07721-93-94382
Mail:
ed.sv-kbs@raahssiew.edlosi
Gerd Vosseler
Patientenfürsprecher
78011 Villingen-Schwenningen
Phone:
0771
-88-5662
Mail:
ed.sv-kbs@relessov.dreg
Irmgard Stern
Patientenfürsprecherin
78011 Villingen-Schwenningen
Phone:
07721
-93-4383
Fax: 07721-93-94383
Mail:
ed.sv-kbs@nrets.dragmri
Thomas Schlenker
Patientenfürsprecher
78011 Villingen-Schwenningen
Phone:
07721
-93-4380
Fax: 07721-93-94380
Mail:
ed.sv-kbs@reknelnhcs.samoht
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey |
|
Referral surveys were conducted: Yes Zentrenspezifisch erfolgen Einweiserbefragungen im Rahmen von Zertifizierungen |