To the hospital’s home page

St. Johannes Krankenhaus Kamenz

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Lisa Kürschner

Qualitätsmanagementbeauftragte


01917 Kamenz

Phone: 03578 -786-478
Fax: 03578-786-103
Mail: ed.znemak-sennahoj@renhcsreuk.l

Advocates

Vincenc Böhmer

Seelsorger


01917 Kamenz

Phone: 03578 -786-375
Fax: 03578-786-115
Mail: ed.znemak-sennahoj@remheob.v

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes