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Sana Kliniken Lübeck GmbH, Krankenhaus Süd

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Claudia Dietrich

Qualitätsmanagementbeauftragte

Kronsforder Allee 71-73
23560 Lübeck

Phone: 0451 -585-1715
Mail: ed.anas@hcirteid.aidualc

Advocates

Claudia Dietrich

Qualitätsmanagementbeauftragte

Kronsforder Allee 71-73
23560 Lübeck

Phone: 0451 -585-1715
Mail: ed.anas@hcirteid.aidualc

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes