Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Michael Lipsmeier
Pflegedienstleitung
Von-Droste-Straße 14
59597 Erwitte
Phone:
02943
-890-0
Fax: 02943-890-68800
Mail:
ed.latipsoh-neiram@ofni
Alexandra Thedieck
Beschwerdemanagement
Von-Droste-Straße 14
59597 Erwitte
Phone:
02941
-758-0
Mail:
ed.latipsoh-stiekgitlafierd@ofni
Advocates
Wiltrud Bergmann
Seelsorgerin
Von-Droste-Straße 14
59597 Erwitte
Phone:
02943
-890-0
Fax: 02943-890-68800
Mail:
ed.latipsoh-stiekgitlafierd@ettiwre.rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form unter Patientenservice im Reiter Lob und Kritik |
|
Patient surveys were conducted: Yes Website for the patient survey Ausgabe von Fragebögen während des stationären Aufenthaltes. |
|
Referral surveys were conducted: Yes alle 3 Jahre im Rahmen des EPZ |