Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Hildegard Reiser
Qualitätssicherung
Burghaldenstr. 12
72501 Gammertingen
Phone:
07574
-934968-15
Fax: 07574-934-906
Mail:
ed.grebairam@resier.h
Explanations
Herr Dr. Christoph Funk, Tel. 07124 923-7291, ist als Patientenfürsprecher benannt.
Advocates
Christoph Funk
Kinder- und Jugendpsychiater in der PIA
Burghaldenstr. 12
72501 Gammertingen
Phone:
07124
-9237291-
Mail:
ed.grebairam@knuf.c
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Alle stationären und teilstationären Patienten sowie deren Eltern oder Vertreter bekommen bei Entlassung einen Fragebogen mit. |
| Referral surveys were conducted: No |