Sächsische Schweiz Klinik Sebnitz

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Susanna Sturm

Patientenmanagement

Dr.-Steudner-Str. 75b
01855 Sebnitz

Anonymous input options exist: Yes
Website of the contact form

Anonyme Beschwerden können sowohl über die Briefkästen auf Station als auch über Kontaktformular Homepage abgegeben werden.

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes