Caritas-Klinik St. Anna (vormals Malteser-Krankenhaus Berlin-Charlottenburg)

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Anna-Sophie Wippich

Qualitätsmanagementbeauftragte

Pillkaller Allee 1
14055 Berlin

Anonymous input options exist: Yes

Briefkästen auf jeder Station

Patient surveys were conducted: Yes

Referral surveys were conducted: No