Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
URL

/teatilauq/neznetepmok/ed.nekinilk-suslecarap.www//:sptth

Contact persons

Margret Wiegmann

Qualitätsbeauftragte

In der Vahr 65
28329 Bremen

Phone: 0421 -7794-818
Mail: ed.dkp@nnamgeiw.tergram

Advocates

Heiderose Rogas

Patientenfürsprecherin

In der Vahr 65
28329 Bremen

Phone: 0160 -96269233-
Mail: ed.dkp.nemerb@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Website of the contact form

Es besteht die Möglichkeit, über das Kontaktformular auf der klinikeigenen Webseite Anregungen oder Beschwerden einzugeben.

Patient surveys were conducted: Yes
Referral surveys were conducted: Yes