Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
URL
/teatilauq/neznetepmok/ed.nekinilk-suslecarap.www//:sptth
Contact persons
Margret Wiegmann
Qualitätsbeauftragte
In der Vahr 65
28329 Bremen
Phone:
0421
-7794-818
Mail:
ed.dkp@nnamgeiw.tergram
Advocates
Heiderose Rogas
Patientenfürsprecherin
In der Vahr 65
28329 Bremen
Phone:
0160
-96269233-
Mail:
ed.dkp.nemerb@rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form Es besteht die Möglichkeit, über das Kontaktformular auf der klinikeigenen Webseite Anregungen oder Beschwerden einzugeben. |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |