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Bergman Deutsche Klinik Büdingen GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Rückmeldung an Beschwerdeführer erfolgt innerhalb von 5 Tagen

Contact persons

Anja Genz

Qualitätsmanagementbeauftragte

Phone: 06042 -86-413
Mail: ed.scinilcnamgreb@rzneG.ajnA

Anja Genz

Qualitätsmanagementbeauftragte

Phone: 06042 -86-413
Mail: ed.scinilcnamgreb@rzneG.ajnA

Advocates

Dieter Jentzsch

Patientenfürsprecher

Phone: 06042 -979110-
Mail: ed.enilno-t@hcsztnej.rehcerpsreufnetneitap

Anonymous input options exist: No
Patient surveys were conducted: Yes
Referral surveys were conducted: No