DGD Klinik Hohe Mark gGmbH - Tagesklinik Frankfurt

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Simone Hirsch

Qualitätsmanagementbeauftragte

Friedberger Landstraße 52
60316 Frankfurt am Main

Rolf Gentz

Patientenfürsprecher

Friedberger Landstraße 52
60316 Frankfurt am Main

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes