Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Simone Hirsch
Qualitätsmanagementbeauftragte
Friedberger Landstraße 52
60316 Frankfurt am Main
Phone:
06171
-204-5810
Fax: 06171-204-5814
Mail:
ed.kramehoh@hcsrih.enomis
Simone Hirsch
Qualitätsmanagementbeauftragte
Friedberger Landstraße 52
60316 Frankfurt am Main
Phone:
06171
-204-5810
Fax: 06171-204-5814
Mail:
ed.kramehoh@hcsrih.enomis
Advocates
Rolf Gentz
Patientenfürsprecher
Friedberger Landstraße 52
60316 Frankfurt am Main
Phone:
06171
-204-5713
Mail:
ed.kramehoh@ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |