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Loretto-Krankenhaus

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Heike Richthammer

Leiterin Qualitätsmanagement AKF

Phone: 0761 -2711-2264
Fax: 0761-2711-782264
Mail: ed.mukinilk-kkr@mq

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes