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Asklepios Klinik Nord - TK Horn

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Knut Schümann

Patientenservice Lob & Kritik

Horner Landstrasse 302-304
22043 Hamburg

Phone: 040 -181887-2346
Fax: 040-181887-2345
Mail: moc.soipelksa@nnameuhcs.k

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes