Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
|
Beschwerden werden zur Bearbeitung zu Papier gebracht |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
|
Beschwerdeführer äußern zum größten Teil die Kritik erst im Rahmen des Abaschlußfragebogens |
Contact persons
Melissa Wolf
QMB
Berliner Str. 2
95138 Bad Steben
Phone:
09288
-73523-
Mail:
ed.krap-ma-kinilkaher@flow.m
Advocates
Melissa Wolf
QMB
Berliner Str. 2
95138 Bad Steben
Phone:
09288
-73523-
Mail:
ed.krap-ma-kinilkaher@flow.m
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |