Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Janine Bender
Betriebsleitung/ Beschwerdemanagement
Siepenstraße 33
42477 Radevormwald
Phone:
02195
-600-105
Mail:
ed.anas@wvr-tnemeganamedrewhcseb
Advocates
n.n n.n
Beschwerdemanagement
Siepenstraße 33
42477 Radevormwald
Phone:
02195
-600-105
Mail:
ed.anas@wvr-tnemeganamedrewhcseb
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey durch BQS-Institut Pickerbefragung |
|
Referral surveys were conducted: Yes durch BQS-Institut Pickerbefragung |